ISIS PAPYRUS CASE STUDIES

Energy Corporation
Real Solutions go beyond billing

"The attraction for the customer is the value added service on top of the bill presentment."

The Energy Corporation is an integrated energy company whose business strategy is focused in the Midwestern United States. The company has 120 years of experience in producing, transmitting and distributing electricity and natural gas. Energy Corp. is one of the nation’s largest combination utilities, providing natural gas and electricity to more than 6 million residents in all 68 Lower Peninsula counties. Energy Corp., through its subsidiaries, is engaged primarily in the independent power, natural gas transmission and wholesale energy service businesses.

Energy Corp. successfully went live in July 2008 with initially 13.000 clients using Papyrus for online bill presentment, e-mail delivery and automated high volume print and mail of 140.000 bills daily.

The true value of online Billing lies in the opportunity for extended customer care. Value added services can include online analysis tools on energy usage. Due to the deregulation there is a whole new era of what companies have to communicate to their customers. Different countries and states have different requirements. Companies can post frequently asked questions, for instance. Each call costs between 2 US$ and 10 US$ and a reduction in calls could be another measure of success.

New transpromo marketing possibilities can include banner adds, coupons and dynamic marketing messages in bills.

Extended customer care – make your call center a sales center!

There are opportunities to cross sell and upsell online using hyperlinks in the bill. For example: If you are interested in this new product or service – click here!

 

Energy Corporation: bill produced with Papyrus

Quick Facts

• Data from SAP and non SAP applications

• 200 document types developed with Papyrus Designer
  

• 6 different very complex consolidated energy bill statements

• Multiple workflows

• End to end processing of 140.000 bills daily within 3.5 hours

• Formatting, Postprocessing, e-delivery, printing and archiving

• Online bill viewing in PDF: 13.000 users access Papyrus ­WebArchive per day

• Customer Care: 500 call center users

• Papyrus WebPortal and 5 HTTP Adapters

• Platform: HPUX Itanium

• Production printers: IPDS and PCL

• E-mail delivery with PDF attachment