The key to success in today’s very competitive finance sector is the capability to offer new products and services to customers fast and efficiently. Related business documents, like bank statements or loan agreements, play a strategic role in the business process, as banks have moved to self-service methods such as electronic bank tellers and Internet services. Customer documents become the primary communication vehicle.

Competitive Customer Documents in the Finance Sector

Business documents have to be of high quality, contain detailed and well structured information and a unique content for every customer. Targeted marketing information, dynamic charts produced from business data, spot or full color statements, which are often produced for priority customers only, are common requirements today.

Consolidated Statements

A good example of such a service strategy is Citibank’s consolidated bank statement. It contains not just the current status of one account at a time, but summarizes and details all the customer's accounts down to the scanned images of all cancelled checks. At the same time it uses the same document to inform of the bank’s new offerings and services by including marketing messages targeted conditionally on the customer’s status.

And there is more

What are the benefits?

A simple application program was written to extract account records into a single data file. Using sort headers, such runs can be performed and merged several times, while a sorted document sequence can still be achieved. Citibank uses the Papyrus Designer to visually and graphically design and maintain the data input format, the statement definition, and the conditional document logic. High performance statement formatting is performed by Papyrus DocEXEC either on MVS/ESA or Windows NT (for the check image application), with AIX as further choice. Production printing is controlled by Papyrus Server to high speed IPDS printers. Some Citibank locations use Papyrus Server to drive Xerox Metacode and PCL cutsheet printers.

Summary

Citibank AP has been one of ISIS long term customers. The first document application went into production in 1996 in Singapore. Since then, Citibank AP has developed numerous business documents for use throughout Asia Pacific and Eastern Europe. In several of countries the Papyrus Print Server provides flexible output to different printers. Due to the very positive business relationship over a number of years ISIS just recently received a new software order for Citibank's European Credit Card statement.

Special Features used in the Citigold Application