Client Challenge

 

To provide staff and/or customers with secure, selective access to any customer-related information, such as regular business communications, outbound correspondence, incoming documents, e-mails with attachments, fax, voice or video.

• The system must grow with the company’s business and provide a means to control and audit any access

• At any time, the document can be printed based on the electronic original in the exact same quality and layout

• Document application development is reduced to a single time for e-delivery and print

 

Offer Description

Papyrus provides a powerful, scalable, short- and long-term archive solution based on a secure, robust and fully integrated document lifecycle platform.

• Internal access for staff and secure external Web access for customers to any content (bills, statements, correspondence call recordings), exactly as it was recorded, via standard Web browser

• Powerful Papyrus EYE-based search and retrieval applications can extract documents and present them in various layouts, such as chronological order (dependent on available indexes)

• Papyrus archives can view AFP natively or convert AFP documents for on-the-fly viewing as PDF, GIF or TIFF, reducing infrastructure complexity

• Papyrus built-in security provides full access control based on role/policy, along with a means to report on any user action
  
  

Value Delivered

 

Key Benefits/Value

• Single, central archive
  

• All documents (inbound and outbound)

• All formats (AFP, PDF, TIFF/FAX, Email, DATA, MS-Word, MP3, MP4…)

• Internal or external delivery of electronic originals

• No database administrator required

• Multichannel integration of key business resources

• Printing and Output Management processes

• Existing customer portal

• Third-party archive solutions

• Multi-platform scalability

• Unlimited storage scalability

• Integration with 3rd party archives with CMIS Adapter

• Delivers documents in AFP, PDF and TIFF and index information in XML

 

 

Key Features

• Storage in either built-in Papyrus Object storage system or external database (Oracle, DB2, MS-SQL)

• Integrated security

• Authentication, authorization, auditing, encryption, HTTPS

• Digital signature PKI support

• Viewing flexibility - Papyrus AFP Viewer, Papyrus Webportal and Papyrus Client

• Web retrieval of archived documents from Web browser

• Papyrus AFP Viewer shareware for direct AFP viewing

• AFP-to-PDF conversion on the fly for PDF viewing

• Node-based architecture

• High-availability configurations possible

• Document stickers for notes and training options for staff

• Integrated email notification with URL for e-delivery

 

* Now Available on AppStore *

 

ISIS Papyrus WebArchive for iPhone/iPod Touch, allowing business users, agents and customers to retrieve the same enterprise documents available on your ISIS Papyrus-based Portal.

 

Now Papyrus users can leverage the mobility and convenience of the iPhone and the power and performance of the Papyrus platform for high-quality, on-the-go customer communications and response:

 

• Customer Access - Service/Telecom/Energy companies using the WebPortal solution can allow customers with iPhones to view bills, reports or any other WebArchive stored information on their devices as if they were viewing on a standard desktop or browser

• Service Representative/Agent Access - Insurance Agents and partners can see all customer policy or claim documents without carrying paper or a laptop to each visit…and locate addresses with Google Maps

 

Key Features:

• Access methods that are available for the document

• Activate the related process workflows (i.e., request to send via e-mail, postal mail, etc.)

 

Organizations with the required ISIS Papyrus software products may enable this document viewing service for their business users and customers:

• Papyrus WebRepository

• Papyrus WebArchive

• Papyrus Client Concurrent Use copies for desired Client base*

 

*Contact ISIS Papyrus today to accommodate the desired Client base for using the Papyrus WebArchive for iPhone/iPod.

To download the Papyrus Client for iPhone/iPod Touch, users can visit the iTunes AppStore and get started right away to enhance the Papyrus experience for your business users, agents and customers.

Product Requirements
Viewing Archived Documents in WebArchive on iPhone/iPod Touch

 

• Papyrus WebRepository
  Central installation, administration and maintenance of the overall production and delivery of all business communications, documents, e-mails, faxes and SOAP messages including process management across platforms and output channels. Versioning, user authorization, auditing, monitoring, process management, job management and load balancing across multiple nodes and processors.

• Papyrus WebArchive
  Stores and provides instant retrieval of indexed electronic documents, i.e., statements and bills. Direct AFP viewing or on-the-fly PDF conversion. Papyrus WebArchive is an object archive and stores video, voice, data and documents from different sources with common key information.

• Papyrus Client
  Front-end concurrent user authorization for viewing objects stored in WebArchive on desktop, browser, iPod or iPhone.

 

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