ISIS offers
two types of support:
While we make every effort to avoid software
errors, this is not always totally possible.
In this case, please contact the ISIS Support
Team.
Every customer with a valid ISIS maintenance
agreement may benefit from a number of
options available.
Our Support team will reply and attend
to your questions promptly and try to provide
you with a resolution as soon as possible.
We will analyze the reported problem in
the ISIS labs, and if necessary, we will
send you a patch, or update, to solve the
problem.
Coding of document and business applications
lies outside the responsibility of ISIS.
Of course, we will try to assist however
possible and offer solutions as allowed
by available application knowledge. However,
tasks like searching an application developer's
mistake, fine-tuning of DOCDEF applications,
etc., require detailed data and knowledge
of system and business applications.
If suggestions provided by ISIS are not
sufficient to resolve one of these problems
completely, or if the implementation of
any new requirement is requested, we recommend
asking for assistance from an ISIS consultant.
Customers may request the services of
an ISIS consultant for a fee with the ISIS
Marketing Services (email: info@isis-papyrus.com)
or by contacting the Customer Care representative
or local ISIS company office for the appropriate
pricing and resources for your situation.
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