ISIS Papyrus announces WebArchive for iPhone/iPod Touch, allowing clients to retrieve enterprise documents that your Service Provider makes available on your ISIS-based Portal.

Now Papyrus users can leverage the mobility and convenience of the iPhone to use the power and performance of the Papyrus platform for high-quality, on-the-go customer communications and response:

• Telecom - Allow customers with iPhones to view bills online
• Insurance Agents - See customer policy or claim documents without carrying paper to each visit…and locate addresses with Google Maps

Papyrus WebArchive iPhone screens (click image to zoom)

Organizations with the required ISIS Papyrus software and licenses may enable this service for their business users and customers:

• Papyrus WebRepository
• Papyrus WebArchive
• Concurrent User Licenses for desired Clients*

*Contact ISIS Papyrus today to confirm that your licenses will accommodate the desired Client base for using the Papyrus WebArchive tool for iPhone/iPod.

To download the Papyrus WebArchive tool for iPhone/iPod Touch, users can visit the AppStore and get started right away to enhance the Papyrus experience for your business users and customers.

GET APP NOW

In this solution roundup, ISIS Papyrus customer Telekom Austria is highlighted for its use of Papyrus Capture to significantly increase business efficiency by automating and streamlining incoming document handling for up to 10,000 pieces daily. [...]

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Providing first class professional workshops for the most efficient and effective utilization of Papyrus software products has been a prime concern for us from the inception of the Papyrus Platform.

Find all training and workshop information with all 2010 dates and locations as well as our new online registration feature here...

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Transforming Transactions for Customer Retention and Growth

TransPromo Nirvana

By Annemarie Pucher, ISIS Papyrus America

The opportunity is right under our noses. Today's content, document and process management technologies already allow us to communicate with millions of our customers in more engaging and reader-friendly invoices and statements than ever before. But now we can think bigger and smaller, in a way. Think of the impact of transforming those transactions into personalized promotions relevant to each individual customer with targeted, dynamic and interactive messaging and offers.

In its most basic form, TransPromo enhances transactional documents, such as a credit card bill, bank statement, benefit explanation or invoice, with promotional information and messages to create one cohesive, customer-focused communication vehicle.[...]

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Become a fan of this first-rate Papyrus AFP Viewer.

• New freeware viewer for download
• You will be surprised how fast your complex large AFP files open
• View, search, verify, print any AFP
• Test pad for AFP architecture conform documents
• Suitable for private and commercial use
• OEM agreements for bundling with other software

Cool AFP Viewer: Faster and better than any PDF viewer

DOWNLOAD HERE PRESS RELEASE

Il tris vincente di Isis Papyrus

Dopo aver lavorato con Ibm in Europa e Medio Oriente e poi nell’industria elettronica austriaca, Annemarie Pucher, più di 20 anni fa ha lanciato Isis insieme a Max Pucher. Oggi Isis Papyrus ha più i 280 dipendenti in 16 uffici e la piattaforma Papyrus Business Information viene usata da più di 2000 organizzazioni di tutto il mondo per migliorare il customer service, la qualità e la comunicazione delle imprese. Sotto la direzione di Pucher, Isis Papyrus si è espansa fino al punto di produrre più documenti finanziari e di comunicazione di qualsiasi altro vendor dell’Unione Europea. [...]

Read the article to learn more about where ISIS Papyrus fits into the big picture of customer care.

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Personalization for 1:1 customer communication is a necessity for capturing and maintaining market share and customer satisfaction. Customer-specific content and the inbound and outbound documents that drive communications are at the core of successful customer care and response management applications. In this vendor roundup, Madison Advisors highlights ISIS Papyrus among the top document management software solutions for advanced functionality that supports high-quality, interactive applications for multichannel customer communications.

Read the article to learn more about where ISIS Papyrus fits into the big picture of customer care. [...]

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Siemens Healthcare looked to ISIS Papyrus for a new system to manage incoming and outgoing patient-billing document files for 200 different U.S. hospitals in multiple formats.

Read “Tall Bills to Fill” to find out more about the savings in mailing costs, billing cycles and efficiency that Papyrus has enabled for the company’s move to e-billing and e-payments. [...]

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The ISIS Papyrus Platform v7 was reviewed in The Forrester Wave™ as follows: “ISIS scored well as a Strong Performer across all segments and as a well-balanced product with enterprise potential.

ISIS Papyrus has the broadest and most unique vision for DOCCM in the industry, supporting ECM, CRM, analytics, event processing, and BPM. It has a modular and easy-to-configure system based on patented technology that combines with innovative post composition, output management, and production management.
Press Release...
The ISIS Times Online...

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The Papyrus Document System is reviewed in the annual InfoTrends publication, The Ultimate Guide to Enterprise TransPromo Solutions: Document Composition. More than 100 metrics in the study address key performance and feature areas including Platform Support, International Support and Data Source Support, as well as Object Handling, Output Formats, Connectivity and Automation, and Message Creation and Management.

According to InfoTrends, The Ultimate Guide released in Aug 2009 “is a must-have guide for enterprises and service bureaus evaluating the variety of document composition solutions … to enable TransPromo communications,” offering in-depth analysis of leading solutions plus discussion of benefits, effectively implementation and choosing enterprise solutions for TransPromo.

Review the report abstract and table of contents online at InfoTrends’ Web site.

ISIS Papyrus is named among the Leading Vendors – the top 20% of providers – in the Aug 2009 IDC study, “Worldwide Dynamic Enterprise Publishing Software 2009-2013 Forecast and Analysis: Customer Correspondence, Transpromo, and Multichannel Publishing Drive Growth.”

According to IDC, “Dynamic enterprise publishing (DEP) solutions address the need to efficiently produce essential, customized, and personalized business and technical documents that address specific audiences at specific points in a business process… By automating document generation according to business rules, organizations can streamline communications to critical constituencies, and ensure the auditability, consistency, and quality of the associated business processes.”

IDC expects DEP market revenues to reach $1.4 billion in 2013, representing a 9.1% compound annual growth rate (CAGR) over the 2008-2013 forecast period.

Review the report abstract and table of contents online at IDC’s Web site.

Every business person who cares about delivering value, quality and integrity in servicing customers knows one thing: Responding to customer feedback promptly and consistently builds trust and guarantees repeat business.

Enterprise CRM technology must reflect that knowledge, belief and commitment by ensuring all the right steps for an appropriate response without delay — but also without missing the background information available in other document and data-heavy systems across the company.

Read the complete article on www.dmnews.com

ISIS Papyrus Chief Architect Max J. Pucher has been selected by the Xplor International Awards Committee as the winner of the 2009 Brian Platte Lifetime Achievement Award for setting standards within the document management industry with software products such as Papyrus Designer and the Papyrus Platform and patented innovations such as the Papyrus User-Trained Agent for automatic discovery of complex business process event patterns.

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Report author and BPM Practice Director Michael Thompson said, “There is an equal tendency to consider BPM, ECM and BI (rather than Business Activity Monitoring) as separate entities that have little or no connect. For real benefit, one has to consider these as part of a holistic ecosystem, which is the main differentiator for ISIS Papyrus.”

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Providing first class professional training for the most efficient and effective utilization of Papyrus software products has been a prime concern for us from the inception of the Papyrus Platform.

Find all training and workshop information with all 2009 dates and locations as well as our new online registration feature here...

Register Online

Annemarie Pucher, CEO ISIS Papyrus, has been selected finalist for a 2008 Stevie Award for Women in Business in the prestigious "Lifetime Achievement" category. Congratulations!

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From the report: "All the elements of the ADF 2.0 can be covered with ISIS Papyrus. The workflow capabilities are extremely flexibible and can incorporate any type of activity, ranging from print, e-mail, web-delivery and archive incl. auditing for compliance.

ISIS Papyrus is the ideal product for Automated Document Process Management especially when it involved the conversion of legacy / mainframe data streams and normalization of multiple different formatted data streams as it is non-intrusive and does not need pre-data processing."

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• Data from SAP and non SAP applications
• 200 document types developed with Papyrus Designer
• 6 different very complex consolidated energy bill statements
• Multiple workflows
• End to end processing of 140.000 bills daily within 3.5 hours
• Formatting, Postprocessing, printing and archiving
• Online bill viewing in PDF: 13.000 users currently access Papyrus WebArchive/day
• 500 call center users
• Papyrus WebPortal with 5 HTTP Adapters
• Platform: HPUX Itanium
• Production printers: IPDS and PCL
• Email delivery with PDF attachment

• 1300 clerks write approx. 5700 letters per day using Papyrus Client
• Business logic in Papyrus Objects
• Letters are centrally output managed, printed and mailed
• Graphical template creation, management and administration
• Logic, rules and process definition in Papyrus Objects
• 14 lines of business use Papyrus
• 8 branches
• Agents connected via Citrix
• Papyrus Objects has evolved into a core component at AXA

• 1.1 Million data driven highly personalized telephone bills are formatted in batch/hour in peak periods
• 7 billing applications run in the Papyrus Objects infrastructure
• System very stable
• Complexity – versus performance? No compromise needed!- Availability 100%, 24/7
• No need for shutdowns
• Other solutions looked for? Only ISIS Papyrus was able to fulfill their requirements.
• Platform: Windows

Turning Green into Gold; "walk the talk" of the Green agenda while creating direct savings in printing and postage (the gold) and bring more customers online to be targeted with additional products and services (more gold!).

KEY BENEFITS

• Time-to-market; business and marketing control their processes, content and templates
• Compliance; regulation and audit control is embedded in the process itself
• Retain Customers; A unified view of the customer covering both inbound as outbound communication
• Cost reduction; enterprise solution with world-class output management across channels
• Less development; Integration out-of-the-box, WYSIWYG and unified content management

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