The enterprise IT market is often characterized by fragmented systems of individual products that have to be integrated via XML and SOA. Considering all the necessary effort and trade-offs it seems obvious to favor consolidation as an overall target for enterprise solutions. Efficient businesses need a single information system that offers collaboration, process coordination and role [...]

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When analysts come to the conclusion that end-user organizations want to be able to change their processes considerably faster than they actually can and add “They want to move to environments in which there’s a lot more self sufficiency on the part of the end user to configure the process,” this clearly reflects the constraints [...]

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In mature markets with fierce competition there are usually two broad strategies to foster growth and become more profitable. The first strategy is to be price aggressive. This strategy is especially popular in downturns or to drive competition out of the market. Yet it is a shortsighted strategy and does not do much for profitability [...]

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Implementing a multi-channel, one-to-one business document solution for web delivery and optional automated print A major German bank planned to implement a banking portal as a virtual customer service branch office. Outstanding customer service by providing 24/7/365 access to personalized statements and reports was seen as indispensable. Depending on the client profile the very same document [...]

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The ISIS Times Online edition has now been available for some time and we have had a tremendous response lately. As we have offered the ISIS Times Online only in English and German we thought it was a good idea to let some languages follow suit which we have always covered with our various other [...]

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SOA is not merely a promise but rather a practical solution available today to enable organizations to [...]

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Today we are proud to announce the release of the new ISIS Papyrus AFP Viewer as free browser plug-in. This is a direct result of the collaboration with the global printing [...]

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With many Papyrus Platform installations experiencing substantial growth the topic of application scalability has come to the foreground. Owing to its design the scalability of the Papyrus Platform is unlimited in principle but it is restricted by certain synchronicity needs. Simply reading or displaying documents or content from storage has no limitation, but keeping multiple [...]

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The main goal of a Business Architecture as has been stated by Max J. Pucher, Chief Architect at ISIS Papyrus, is to enable the business to improve the quality of its customer services quality through transparent, flexible and adaptable business operations. Fast-paced changes in the market environment and the use of new technologies by customers [...]

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Considering that according to some sources a typical office worker uses some 10,000 sheets of copy paper every year there are serious concerns about how to reduce the environmental and economic impact of this fact. Being able to deliver and store records and documents in electronic form is considerably more environmentally friendly compared to paper. [...]

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Research into consumer behavior time and again confirms that consistent customer communication is a major key for companies to increase customer satisfaction and loyalty and to boost revenue. Most people feel annoyed when receiving unclear communications that lacks personal context. The effects are costly because of possible increases in customer care calls and of companies [...]

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In a recent article in leading trade magazine DOCUMENT, Annemarie Pucher, CEO of ISIS Papyrus, highlights the opportunities of engaging customers with targeted, dynamic and interactive messaging and offers. A key requirement is the cross-functional integration of back office and front office to improve customer service, retention and growth. Ms Pucher also lists the major components [...]

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The need to save costs and to use resources efficiently in enterprise document production and to cater for customer needs and preferences across a variety of different output media has led to a rethinking of customer communications and the underlying business processes. Traditionally, customer communication documents fall in the following categories: Transactional: Highly structured, high-volume, frequently recurring [...]

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Conventional 2D flowchart modeling of business processes is characterized by its rigidity and lack of flexibility to adapt to changes in the business environment. With today’s dynamically evolving business requirements the maintenance of hardcoded applications is a severe limitation for business users to perform their tasks for achieving particular business goals. ISIS Papyrus recognized this limitation [...]

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For all companies with high-volume document throughput enterprise output management is critical in a number of ways. There is not only concern about cost but also the growing awareness of the importance of a consolidated approach to content and processes. At the same time businesses discover the potential for enhanced customer experience and revenue growth [...]

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The great variety and huge amount of incoming documents in many businesses involves a large effort of manual intervention and subsequent data entry. These processes are not only time consuming but also highly error prone. Some studies reported that up to 75% of all documents received and manually keyed into a data collection system contained [...]

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With growing business correspondence across multiple channels the need for a centralized solution to control all incoming and outgoing communication from a single point of contact has never been more acute. Corporations require a solution that minimizes manual processing by automatic classification and extraction of vital information from incoming mail on paper, fax, e-mail and [...]

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For organizations with high-volume production of customer communications it is vital to have efficient and cost-effective processes in place. ISIS Papyrus solutions have long addressed this need to leverage mission-critical transactional document production and provided global enterprise clients among others with the following benefits: Cost reduction and ensured compliance Seamless integration with existing applications Centralized management of all [...]

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ISIS Papyrus is proud to sponsor the 2009 IBM Information on Demand event which is held in Las Vegas from October 25-29. The event has a rich agenda which makes attendance worthwhile for business and technical leaders and experts. The conference features programs and tracks specifically designed to develop skills, ensure higher productivity and improve problem-solving [...]

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ISIS Papyrus is proud to sponsor the 2009 Xplor Document University (XDU) program labeled On the Road and will participate in the Boston, MA, event on October 22, which is themed Trends in Customer Communications. The program focuses on the following topics which are crucial for any organization: How to drive response to transactional documents How to reduce [...]

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The advantages of TransPromo as a strategic marketing instrument in terms of customer retention, loyalty and increased revenue are widely recognized today. The TransPromo solutions from ISIS Papyrus have helped large organizations for over a decade to create highly personalized targeted promotional messages in transaction documents like bank statements, phone bills and invoices. With full [...]

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At the Internet Insurance Congress in Bussum, Netherlands, ISIS Papyrus will present its innovative solutions for digital insurance documents. The congress will take place on October 14-15. The presentation will focus on how leading insurance companies have been able to leverage electronic communications with customers, partners and within their organizations using the Papyrus Platform. With Papyrus [...]

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The ISIS Papyrus website has interesting new material explaining how organizations can easily and quickly use the power of Papyrus Application Frameworks to boost their productivity with efficient management and automation of their business cases. This is accomplished by an integrated end-to-end solution combining [...]

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A recent study by researchers InfoTrends highlighted TransPromo as “highly effective and economical method of communicating individualized promotional and educational messages by leveraging the white space on transactional documents.” In their report called The Ultimate Guide to Enterprise TransPromo Solutions: Document Composition they also featured ISIS Papyrus, thus recognizing once again the excellence of Papyrus [...]

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Independent researchers from IDC have analyzed the market for dynamic enterprise publishing (DEP) software and named ISIS Papyrus as a leader in this field for consistent, efficient and cost effective document generation. The report called Worldwide Dynamic Enterprise Publishing Software 2009–2013 Forecast and Analysis: Customer Correspondence, Transpromo, and Multichannel Publishing Drive Growth provides a positive [...]

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In a series of events during the coming fall ISIS Papyrus will show its innovative costumer communication and process management solutions at the Forum des Acteurs du Numérique (FAN – Forum of Digital Actors) in the French capital Paris on September 29-30. Among the featured products and solutions will be Papyrus EYE, which empowers business users [...]

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European EXPP Summit & Forum to be held in Amsterdam, Netherlands ISIS Papyrus will be present at the European Congress for E-Invoicing & E-Billing from September 21-23 in Amsterdam and show its innovative consolidated solutions for enterprise presentment and invoicing operations. Organizers Billentis stress the importance of the event. “An organisation can save 1-2% of their turnover [...]

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It is time to mark the calendars again. ISIS Papyrus with its proven expertise in TransPromo messaging will be present as sponsor at the European TransPromo Summit to be held in Brussels on October 6-7 this year. The event, organized by InfoTrends and 4IT Group, will bring together vendors, print service providers, and corporate marketing [...]

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Many organizations these days strive to cut the costs of their IT operations while maintaining their customer service quality. This may seem hard to achieve at first sight but the solution is to shift the control of business-relevant processes from IT to business users without giving up the integrity of the core systems. [...]

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Recently we reported about ISIS Papyrus Application Frameworks and their role in boosting process automation and efficiency. Today we have a closer look at the Papyrus Framework for Campaign Management and TransPromo.

The TransPromo Campaign Management Framework is a quick-start application to effectively create highly targeted and personalized marketing messages in transactional documents such as bank statements or phone bills. This powerful combination gives your message more attention than it would usually get if it were sent separately. [...]

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As reported earlier, a Forrester Research report on Document Output For Customer Communications (DOCCM) yielded excellent results for ISIS Papyrus and concluded that its vision in this area by far exceeds that of other vendors.

Forrester defines the term DOCCM as follows: Software used to compose, format, personalize, and distribute content to support physical and electronic customer communications and improve the customer experience. [...]

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Process automation is still a key competitive factor in many industries. Yet many large organizations find it hard to cope with the abundance of business communications and the growing complexity of the related processes.

Therefore ISIS Papyrus offers a number of quick-start application frameworks for use with marketing, content management, document management, web presentation, printing, customer correspondence, marketing administration and customer care processes. [...]

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There are now over 200 installations of the Papyrus Platform. Half of those serve hundreds to thousands of users. The others manage high-volume production systems. Most installations handle between 10,000 and 100,000 inbound or outbound document tasks per day in either straight-through processing or user-interactive mode. [...]

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Forrester Research has just published its Forrester Wave – Document Output for Customer Communications Management report.

Analysts Sheri McLeish and Craig Le Clair have spent a lot of time to analyze the current market offering in this arena. For a vendor to participate it was necessary to offer enterprise class functionality in interactive, on-demand and structured document creation. No overall leader emerged and the ISIS Papyrus Platform was positioned as a strong performer in the same league as all the large vendors who offer no more than a mix-and-match patchwork of often incompatible functionalities in difference to the architectured ISIS Papyrus Platform. [...]

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In a recent article on DMNews Annemarie Pucher, CEO of ISIS Papyrus, highlighted the importance of integrated communication for enterprise CRM.

Ms Pucher outlines common problems of CRM systems in the corporate world. They are often purchased and run in isolation while customer information is in fact widely dispersed across applications and functional and departmental borders. [...]

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Just in time for the Open House events in Vienna, Austria and Southlake, TX, technical updates on TransPromo and the Automated Document Factory (ADF) have been released. As reported earlier, ISIS Papyrus leads the innovative edge in these areas which are critical for customer-oriented enterprises with high-volume document production requirements.

Transpromo and ADF are two application frameworks defined for the Papyrus Platform. [...]

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Creation of New Standards Organization – ISIS Papyrus Joins Forces With Major Industry Players in Continued Innovation Endeavor

In February, the Advanced Function Presentation Consortium (AFPC) has become an incorporated non-profit organization. [...]

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The User-Trained Agent (UTA) enables the business user to gradually design a workflow by training. This kind of training is not suited for the sequential entry of data and threshold values. In conventional workflow systems developers have to provide this functionality via forms, script logic and business rule systems plus the programming of complex interfaces. [...]

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ISIS Papyrus is pleased to announce this year’s open house and user conferences to start at the ISIS headquarters in Vienna, Austria, from April 19-21, and Southlake, Texas, from May 3-5, respectively.

Registration for these exciting events is now open. Other venues include Kingsclere in the UK and Ivrea in Italy. We will present all the details as they evolve. [...]

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Business users need to quickly and easily add and modify business rules for the processes that they own to either comply with changes in market conditions, business principles or regulation. The Papyrus Query Language (PQL) of the Papyrus Platform is extremely powerful but was not designed to be used by business users. The NLR Editor provides the business user with single-edit-line rule entry that enables clear text, syntax free entry of business rules that are structured according to predefinable rule patterns. [...]

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The Activity Recorder (AR) lets users automatically add routine activities like the addition of new customers or the changes of customer data to the context of a business case. This makes complex scripting of forms and the underlying logic dispensable. [...]

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The combination of transactional documents like statements or bills and promotional material, in short: Transpromo, is an efficient vehicle to raise customer attention with targeted offers for increased loyalty and profitability. [...]

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The ISIS Papyrus Business Communication & Process Platform addresses the consolidation of fragmented applications by dynamically managing content and processes. For a global enterprise this means linking systems, applications and staff that are spread around the world and busy around the clock. Papyrus Platform delivers advanced functionality in a broad range of enterprise applications which are artificially segmented into ECM, DAM, CRM, BPM and so on. This has also been recognized by a recent study from leading research firm Strategy Partners. [...]

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In a recent interview for the Fort Worth Business Press, Annemarie Pucher, CEO of ISIS Papyrus, explains how Papyrus solutions help businesses defy the current crisis.

Giving business users a sophisticated front-end and helping them to automate manual processes makes them more productive, Ms Pucher says. She also notes that the Papyrus Platform and its unique business architecture empowers users to control key business processes which reduces dependency from IT and allows them to focus on customer service. [...]

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Using the graphical capability of Papyrus EYE in v7, it is now very simple to create dashboard panels that can display any data query from the system or from applications. A simple PQL query can read system statistics, real-time transactions or resource consumption, live business data, process managemant statistics, campaign or customer relationship management information and present them in a choice of charts. [...]

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Recently there was quite some noise about the position of XSL-FO for professional enterprise applications. Here is a list of information resources that will help you to gain a better understanding of the subject [...]

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Hello World from the ISIS Times – Online Edition.

For many years we had the ISIS Times as the mainstay for communicating with our customers. Later we started to produce the ‘Technology Innovation’ series of brochures and ‘The ISIS Times’ sort of fell asleep. Because of recent requests for more current, up-to-date information about our products we have now restarted ‘The ISIS Times Online’ edition. [...]

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