The Energy Corporation is an integrated energy company whose business strategy is focused in the Midwestern United States. The company has 120 years of experience in producing, transmitting and distributing electricity and natural gas. Energy Corp. is one of the nation’s largest combination utilities, providing natural gas and electricity to more than 6 million residents in all 68 Lower Peninsula counties. Energy Corp., through its subsidiaries, is engaged primarily in the independent power, natural gas transmission and wholesale energy service businesses. [...]

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The bank implemented a banking portal as a virtual customer service branch office. Outstanding customer service by providing 24/7 access for personalized statements and reports were set as requirements. Depending on the client profile, the same document must also be printable in high quality, automatically be enveloped and mailed. Leveraging existing business data directly from the business application on the mainframe for electronic document presentment and optional printing was a prerequisite. [...]

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Based in Minneapolis, Minnesota, Lutheran Brotherhood and its affiliated companies manage more than $23 billion in assets for the organization's members. Lutheran Brotherhood provides high quality financial products and services to its 1.1 million members through a network of 1,450 general agents and district representatives.

Products and services offered include insurance products such as Life, Health, Property and Casualty, other financial products such as mutual funds, annuities, and asset management accounts. [...]

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More than 200 distinct documents were developed as a next step, of which 70 were implemented in four national language versions of Switzerland. Barcoding and OMR coding for the post processing was also implemented in a very short time using the Papyrus Designer features.

In 1997 the Zürich based IT service unit of the Zürich Group, being one of the largest financial institutions worldwide, had a long list of document related applications to build. The most complex and important was the Pecunia Project at Zürich Invest Bank AG. After some evaluation the Papyrus Document System was chosen for the projects, planned to be realized on OS/390, Sun Solaris and NT platforms. [...]

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First Data Resources, based in Omaha, Nebraska, is the leading global provider of card transaction processing and card portfolio management solutions that enable credit, debit, commercial, oil and private label card issuers to enhance their portfolio growth, increase market share, reduce risk and improve profitability.

Much of this business involves the embossing of cards and the printing of associated letters, as well as statements and collaterals. The handling of cards was done through the infamous "D-Holes" punched paper carriers, in which the card was stuck. While all the printing was done on mainframe, the emphasis was on "pre-press" for print solutions with just variable data added in the print process. This made the process very static and did not enable a dynamic marketing approach due to the lead time for pre-printing and coding the variable data programs. [...]

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AXA Colonia Insurance in Cologne, Germany searched for a document solution for their new 24 hour Customer Care Center.

A number of requirements had to be met, mostly related to automation of the letter generation on a server as well as letter collection and sorting for batch printing in the evening. These are not just typical letters, but they can be any kind of document required such as the "Green Card", the European International Insurance Certificate and/or sales related documents. [...]

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debitel AG has been successfully involved in telecommunications, the fastest growing sector of the German economy, since 1991. debitel offers products and services in the areas of mobile telephony, fixed-line telephony and the Internet.

debitel is already the leading network-independent telecommunications company in Europe with 3 million customers, almost DM 3 billion revenues and over 2,000 employees at the end of 1998. Almost 40% of debitel's customers are now gained by subsidiaries in France, Holland, Belgium, Denmark and Slovenia. At the end of June 1999 debitel had 3.85 million customers and revenues for the first six months of DM 1.7 billion - the most successful half year in the company's history. [...]

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Volkswagen Financial Services AG processes the financial transactions and car leasing for its four automobile brands, Volkswagen, Audi, Skoda, and Seat. They manage the complete output and print process as a service to their related companies.

To be able to meet comprehensive print requirements of the future, including the ever increasing demands for improved print quality and layout, a new concept was developed to manage all the output needs. [...]

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The key to success in today’s very competitive finance sector is the capability to offer new products and services to customers fast and efficiently. Related business documents, like bank statements or loan agreements, play a strategic role in the business process, as banks have moved to self-service methods such as electronic bank tellers and Internet services. Customer documents become the primary communication vehicle. [...]

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Hapag-Lloyd, one of the worlds largest shipping companies with its headquarters in Hamburg, Germany started a project to unify and modernize its worldwide printing of business documents produced by its mainframe applications. Papyrus Host was the choice to distribute the business data from 3 MVS hosts to 100 worldwide installed Papyrus Print Server on NT. The Papyrus Server merges the business data with the electronic forms, fonts and logos previously developed with the graphical OverView AFP Designer centrally in Hamburg/Germany for all languages. [...]

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Mutual Life of Canada (now Clarica), the lead company of the Mutual Group, markets a wide range of financial products and services including life insurance, investment products, employee benefits, disability management services, financial planning, annuities and pension plans. [...]

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At a time when information exchange with customers via electronic media is dominating the marketplace, printed business documents are still the primary vehicle for providing a corporate image to customers. Expectations for high quality color documents are rising because of PC and inkjet color printers.

In general, business documents should not only be designed for clarity and understanding, but also for marketing purposes. Ideally, the inclusion of information is aligned to the customer situation and not random. By including individual marketing messages and inserting promotional materials, considerable savings in postage and handling expenses can be achieved. [...]

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Due to the very competitive nature of their marketplace, direct mailing companies have very specific requirements. The most important factors are quality, cost and speed. To be successful, tools are needed to produce a printing application in a very short time and print it in the most cost effective way on a variety of printer hardware. Naturally, all the client’s design requirements related to fonts and layout have to be met, usually yesterday. [...]

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The insurance sector more than any other depends on the relevant business document to be printed when and wherever needed. Without the filled out application form or the signed policy there simply is no business. Many of our large insurance clients worldwide request a corporate business document solution that can be used identically for mass production and on the notebook PC of the insurance agent. [...]

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Not so long ago it was a privilege to have one telephone per household. Today in western countries many households have several phone lines or phone types which they use. The market for cellular phones and pagers is booming as never before.

This leads to an interesting paradox, where companies specializing in electronic communication depend on high quality printed matter to perform their business.

Even though this may sound incredible, most telecommunications companies would not be able to invoice the majority of their customers any other way. Additionally telecom companies are facing government deregulation of telecommunication services. It is the new competition which now causes these providers to look for better ways to serve and market to their customers. The monthly or other types of regular invoices are such marketing means. [...]

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Bank of Scotland’s branch accounting system dated back to the 1970’s and was in need of replacement. As a consequence of purchasing a solution, it was established that files produced for customer statements and letters within the new system could not be satisfactorily printed on the Bank’s printers in their raw state.

Consequently, the Print Presentation team within Bank of Scotland conducted an investigation of document composition vendors to find a solution that could interpret the new data files and adequately convert them quickly into the application. [...]

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In managing share registers, the majority of the documents printed by Lloyds TSB Registrars are high security documents such as share certificates and dividend cheques. However in addition to this, Lloyds TSB Registrars also offer back end office management for Lloyds TSB Bank products. [...]

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Part of The Great Universal Stores P.L.C. (GUS), Experian has its UK headquarters in Nottingham, England. Experian is an information solutions company, helping organizations to use information to reach new customers and maximize the value from existing customers. [...]

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The business document is the main source of contact between customer and corporation, and as such is one of the most decisive factors in the customers impression of the corporation. Getting the document right secures customer satisfaction.

Of course, the customer will never see the applications or systems which back up their service. The only physical or electronic media they receive is the business document, the bill, the bank statement, the insurance contract etc... That is why Papyrus provides the exact same document as it was printed to the Internet.

Papyrus WebArchive offers a powerful integration and simplification in comparison to the common and limited EBPP products available today. Where these provide mostly hard coded data extraction and indexing, the Papyrus System provides these at time of document generation. Control fields, XML and the printable document are generated at the same time. [...]

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GPU Inc., is an international provider of energy-related infrastructure and services. Domestically, its three electric utility subsidiaries - doing business as GPU Energy - annually provide approximately 44 billion kilowatt-hours of electricity serving two million customers in Pennsylvania and New Jersey. GPU Advanced Resources, Inc. sells competitive retail energy and services in the Mid-Atlantic region. Altogether, GPU serves more than 4.3 million customers around the world. [...]

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Clarica, one of the leading insurance companies in Canada, has successfully implemented a personalized Marketing Campaign Solution for their worldwide agents. They are using the Papyrus Document System to generate and automate full color marketing brochures in 5 categories and 5 languages [...]

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The Lufthansa AirPlus Mastercard or VISA corporate credit card provides complete travel management with a comprehensive monthly report. This considerably reduces a company’s administration effort for travelling employees. Lufthansa AirPlus has issued more than 380,000 cards already with a turnover of 8.5 billion Deutsch Marks annually.

The number of card holders increased by 27% in 1998. To accommodate this strong growth trend Lufthansa AirPlus had to speed up the processing of card applications and other customer documents. [...]

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FORA Försäkringscentral is an insurance service company with 120 employees owned by SAF (The Swedish Employer's Confederation) and LO. SAF consists of 45,000 large and small companies, organized in 39 employer associations. FORA provides 200,000 employers and their 3 millions insured employees with their services which include 275,000 phone calls, one million invoices and one million pension statements per year. The output of these services is about six million pages per year. [...]

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