Electronic Communication
Meets the Printed Document
Not so long ago it was a privilege to have one telephone
per household. Today in western countries many households
have several phone lines or phone types which they use.
The market for cellular phones and pagers is booming
as never before.
This leads to an interesting paradox, where companies
specializing in electronic communication depend on high
quality printed matter to perform their business.
Even though this may sound incredible, most telecommunications
companies would not be able to invoice the majority
of their customers any other way. Additionally telecom
companies are facing government deregulation of telecommunication
services. It is the new competition which now causes
these providers to look for better ways to serve and
market to their customers. The monthly or other types
of regular invoices are such marketing means.
The Requirements
| • |
Fast and easy graphical development of the
bill |
| • |
Formatting in high volumes on a variety of
platforms |
| • |
Merging of data files into one document |
| • |
Use any kind of data file (Edifact, TIMM,
ASCII, XML..) without data tagging |
| • |
Merging conditionally marketing messages into
the body of the invoice |
| • |
High speed formatting... |
| • |
Viewing, reprinting, faxing and e-mailing
the bills |
| • |
Internet bill presentment |
| • |
The customer has a choice to either receive
the printed bill or receive it electronically
via the Internet |
| • |
Better presentation of bill information by
using dynamic charts and color |
ISIS has implemented the Papyrus Document System for
bill production and presentment at many large telecom
providers worldwide. AMS American Management System
has chosen Papyrus as their standard document system
for Tapestry. We have worked with other billing systems
such as LHS at Maxis in Malaysia or Keenan at Telephonica
del Peru and we have successfully used different business
data formats like EDIFACT or TIMM. Telcos like SwissCom
are producing over 200 million pages a year on an OS/390
mainframe, Mannesmann Archor in Germany using HP/UX,
German DeTe Mobile DEC Alpha and Belgacom WinNT. Many
of them are using very sophisticated layouting functions
with conditional marketing messages, charts, color,
consolidation of all services in one bill, table of
contents, 1 of N page numbering and certainly they all
require national language support.
Key Decision Criteria for
Papyrus
| • |
Fast and powerful graphical development of
bill application on a PC platform |
| • |
One time development for all output targets
including the Internet |
| • |
Very flexible data interface, no data tagging! |
| • |
No coding required, powerful visual programming
is provided |
| • |
Many different dynamic chart types and color
options |
| • |
Bills are generated in a printer and platform
independent electronic format |
| • |
Choice of 11 platforms from mainframe to NT
for formatting |
| • |
Powerful national language and codepage support |
| • |
Automatic generation of document index by
DocEXEC |
| • |
Perfect viewing and reprinting, faxing or
e-mailing of bill covers customer care requirements |
| • |
Print transparently to IPDS, Xerox Metacode,
PCL, PS and Scitex IJPDS |
| • |
Control fields, XML and the printable document
are generated at the same time |
| • |
Companies can provide an Internet based service
where customers can see their bills and statements
as XML data content or exactly as they were printed
using a browser in PDF, GIF or AFP format |
The Solution
| • |
Development of all document types with the
Papyrus Designer Suite of products on WinNT/95/98/2000 |
| • |
High volume formatting of documents with Papyrus
DocEXEC on OS/390, SUN Solaris, HP/UX, DEC Alpha,
AIX, SCO UNIX, NT and OS/2 |
| • |
Printing can be done using Papyrus Server
or any other AFP compatible print service to IPDS,
PCL, PS, Xerox Metacode, Scitex IJPDS |
| • |
Internet based Print/Job and Spool Management
is provided by Papyrus WebControl |
| • |
Documents can be stored with index in the
Papyrus Printpool and Papyrus WebArchive for reprinting,
e-mailing, faxing and Internet presentation in
PDF, GIF and AFP format |
| • |
An XML interface offers linking to other archiving
systems |
Summary
The Papyrus Document System is the most integrated
solution for state of the art telecom document design
and printing. |
