Integrated
Archiving and Internet Distribution
The business document is the main source of contact
between customer and corporation, and as such is one
of the most decisive factors in the customers impression
of the corporation. Getting the document right secures
customer satisfaction.
Of course, the customer will never see the applications
or systems which back up their service. The only physical
or electronic media they receive is the business document,
the bill, the bank statement, the insurance contract
etc... That is why Papyrus provides the exact same document
as it was printed to the Internet.
Papyrus WebArchive offers a powerful integration and
simplification in comparison to the common and limited
EBPP products available today. Where these provide mostly
hard coded data extraction and indexing, the Papyrus
System provides these at time of document generation.
Control fields, XML and the printable document are generated
at the same time.
Companies can provide an internet based service where
customers can see their bills and statements as XML
data content or exactly as they were printed using a
browser in AFP, PDF or GIF format.
Customer Care
Clerks receive telephone inquiries and need to quickly
call up copies of the customer's documents i.e. bills
that were mailed out and view them while handling the
inquiry. A copy of the document can be sent to the customer
by using local or central printing, fax and e-mail.
Highlights of the Papyrus Output Management Concept
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A completely integrated system for Archiving, Distribution,
Printing and Internet presentation of business documents.
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Substantial cost and time savings due to ONE time
development of the electronic document for printing,
archiving and for internet delivery.
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No additional effort defining and extracting the
index.
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Available for OS/390, HP/UX, DEC Alpha, AIX and
SUN Solaris, WinNT.
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Native AFP viewing in the browser or conversion
on the fly into PDF, GIF and TIFF.
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Integration with Imaging and Document Capture.
Indexing
It is essential to index the documents in order to
find them and retrieve them from the archive. The index
is defined in the Papyrus Designer and generated during
the Papyrus DocEXEC formatting run.
M&G takes full advantage of Web Technology by
using the Papyrus WebArchive and Java Applet for
AFP viewing.
A report by Mr. Martin Gunn, Project Manager
of M&G, at the ISIS Roadshow in Henley-on-Thames,
UK in June 2000.
M&G, a leading unit trust provider, is part of
Prudential with several offices in the UK employing
1100 people. They produce approximately 12 million
pages of customer output per year. Their aim was
to establish a single, standard interface for
producing all computer generated customer documentation.
With the old system they faced poor consistency
across system output, low quality documents (240
dpi, black and white only), inflexibility and
high cost of supporting multiple systems.
The Way Forward
• Provide consistency across and within products
and systems
• Raise the quality of business documents by using
color, charts and high resolutions
• Implement standards
• Provide output electronically
• Provide tailored 'one to one' documents.
The Solution
The Papyrus Designer Package was chosen to develop
the document applications and its resources such
as fonts, forms, logos. Papyrus DocEXEC Formatter
is used on NT. Printing is done using a highlight
color duplex cutsheet IPDS printer from OCE. For
storage and retrieval the Papyrus WebArchive solution
was chosen. This includes the viewing of the documents
using the Papyrus Java AFP Viewer Applet with
the Microsoft Internet Explorer. |
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