 Lufthansa
AirPlus - Business Travel Management with Papyrus Capture
The Company
The Lufthansa AirPlus Mastercard or VISA corporate
credit card provides complete travel management with
a comprehensive monthly report. This considerably reduces
a company’s administration effort for travelling
employees. Lufthansa AirPlus has issued more than 380,000
cards already with a turnover of 8.5 billion Deutsch
Marks annually.
The number of card holders increased by 27% in 1998.
To accommodate this strong growth trend Lufthansa AirPlus
had to speed up the processing of card applications
and other customer documents.
Lufthansa AirPlus was already using Papyrus Software
since 1997 for an enveloping system for credit cards,
developed by ISIS with Papyrus Server and Xerox printers.
After thoroughly investigating the market for document
capture systems the decision for BlueWings Capture from
Improx (now renamed to Papyrus Capture) was made even
before ISIS and Improx announced their business relationship.
ISIS Holding AG acquired a substantial share holding
in Improx AG in December 1998 and took over the share
majority by the end of 1999. The goal of the integration
of Improx into ISIS was to provide yet another step
to a complete business document solution for large corporations.
The software products of both companies are being integrated
and sales and marketing worldwide is now handled by
ISIS.
The AirPlus Solution
Papyrus Capture meets all the requirements for flexible
design of the forms to be captured, exceptional recognition
of hand writing, and simple system expansion when required.
The system, installed early in 1999, already processes
several thousand forms daily. The number of different
forms as well as the volume increase constantly.
| The
quality of the data from the recognition of hand
writing is greatly improved by a probability logic
for address corrections when characters cannot
be recognized. |
The system is integrated into the AirPlus network running
on NT servers. Scanning is done with two Bell&Howell
5000 scanners, each with a capacity of 1000 forms per
hour. Most of the processed forms are filled out by
hand and include customer and address data.
Improx’s ICR solution is optimized for recognition
of hand writing which enables a highly automated data
input. The system provides additional integrated address
correction with probability rating to recognize city
and street names as well as zip codes regardless of
missing characters. The documents are still screened
by hand but processing times per document are considerably
reduced by the automated recognition.
Papyrus Capture is completely object oriented. This
allows the re-use of form and field classes in different
applications and simplifies the integration with the
Papyrus repository component. ISIS will make the system
available for different operating systems in the future.
Benefits
Like other Papyrus Capture users, Lufthansa AirPlus
gains the following benefits:
• Expedited data
input
• Reduced cost for
data input
• Improved results
by probability check
• Direct triggering
of follow-on process steps (workflow)
• Direct data input
into databases
• Quick introduction
of new forms and/or data fields
• Substantial scalability
to more than 500,000 documents a day
• Support of standard
interfaces |
