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Successful Outsourcing of Telephone Bills

debitel AG has been successfully involved in telecommunications, the fastest growing sector of the German economy, since 1991. debitel offers products and services in the areas of mobile telephony, fixed-line telephony and the Internet.

debitel is already the leading network-independent telecommunications company in Europe with 3 million customers, almost DM 3 billion revenues and over 2,000 employees at the end of 1998. Almost 40% of debitel's customers are now gained by subsidiaries in France, Holland, Belgium, Denmark and Slovenia. At the end of June 1999 debitel had 3.85 million customers and revenues for the first six months of DM 1.7 billion - the most successful half year in the company's history.

For the production and handling of its telephone bills, debitel decided for outsourcing with Debis Systemhaus Drescher, a very successful IT service company, which offers the complete service cycle from document application development to fulfillment.

Debis uses the complete Papyrus Document System for development, post processing, optimization and printing. debitel supplies only the data file for processing. Once the production run has been performed, Debis sends a verification set of pages to debitel by email. They use the Papyrus Client Viewer to preview and test print the bills for sign-off.


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The bill design uses the following features:

Each bill is a consolidated bill, which is structured completely individually based on the various services the customer uses.

The bill is structured in an overview page with charts, the actual invoice with the transfer slip and a call detail section. Inserts are added logically during printing and physically by the inserter.

Two charts are created, one showing the call cost distribution over the month and the other one showing how the calls are distributed over 24 hours.

The printing is done on an OCÉ spot color printer, printing logos and other bill details in the company color of debitel.

Debis uses an Oracle based Papyrus PrintPool to perform the post processing with OMR coding and inserting and the optimization of the mail stream for maximum discounts from 30.000 envelopes per run.

Debis produces for debitel 60 million envelopes per month, which total to more than 200 million pages per year. The design is performed on NT design stations with production formatting and post processing running on Sun servers with Oracle database. The enveloping and inserting equipment used and controlled by barcodes and OMR codes is from Kern.

Debis also runs Papyrus production for other mobile phone companies such as e-plus and o.tel.o and other outsourcing print services.

© 2008 ISIS Marketing GmbH - legal disclaimerImpressum • ISIS is not associated with Research Software Design (RSD), nor it's Papyrus Bibliography software.