News from ISIS Papyrus
www.isis-papyrus.com
For Immediate Release
ISIS Papyrus V7 Enterprise Communication
and Process Platform Enables Consolidated Service
Delivery for Customer-Focused Quality and Collaboration
Breakthrough user-trained workflow discovery,
adaptation and optimization streamlines real-world,
content-enabled service processes
VIENNA and DALLAS (April 21, 2008) — ISIS
Papyrus Software, the customer-focused innovator
in enterprise communication and process solutions,
released Papyrus Platform V7, a unique solution for
business process and content management based on
service consolidation. The latest release of the
Papyrus Platform offers the User-Trained Agent (UTA),
the first solution to use real-time machine learning
for automated business process discovery and continuous
process optimization and adaptation.
“Global enterprises need to dynamically
manage content and processes that link all systems,
applications and people around the world effectively
and efficiently,” said Annemarie Pucher,
CEO of ISIS Papyrus. “While most process
applications are designed to isolate and dictate
execution, the Papyrus Platform responds to the
business need to access, customize, improve and
deliver content in the context of relevant business
processes and enables flexible cooperation of all
process participants.”
The ISIS Papyrus Platform V7 provides the UTA to discover
business processes from user interaction in days, rather
than the months necessary with standard BPM approaches
and tools. Using Complex Event Processing (CEP) to
detect the data patterns of business processes in real
time, the innovative UTA technology not only shortens
the process analysis but also performs ongoing, policy-based
optimization as users change their daily interactions
with the content. Trained processes are fully auditable,
reactive to drastic pattern changes with red flags
for audit and controlled by easy-to-define business
rule boundaries.
Consolidation of Content, Process and Business
Rules
The Papyrus Platform V7 ensures version-controlled
application lifecycle management with the WebRepository
providing distributed infrastructure across Windows,
Linux, Unix and z/OS, consolidating business rules,
document management and case management for an end-to-end
solution for unified inbound and outbound communication
and process management:
- The Papyrus User-Trained Agent monitors the business
scope or customer context for complex event patterns
related to user activity, efficiently performing ‘Activity
Mining™’ in real time – users train
business activities for the process context and share
role-based experience without the need for process
analysis and encoding, while defined business rules
ensure compliance and company policy boundaries
- Papyrus EYE Graphical User Interface for PC and
Flash enhances the Papyrus WebPortal with Rich Internet
Applications (RIA), completely defined through version-controlled
components in the WebRepository without HTML/JavaScript
or Ajax programming
- Activity Recorder (AR) and Natural Language Rules
(NLR) provide the non-technical business user with
the ability to record and reuse GUI interaction scripts
and powerful business rules with interactive user
guidance for syntax and variable names from the business
context
- Papyrus Application Analyzer (APA) provides a system
management facility for tuning distributed applications
across many servers, with tracing for all running
tasks and tools, as well as analysis of performance
data to drill down to the business rule executed
Key business benefits of the Papyrus Platform
V7 for enterprise users, administrators
and management address the tangible and intangible
costs of delivering quality customer service processes:
- Enable business professionals and analysts to define
business data models and entities
- Empower users to create the content and presentation
for processes based on models
- Reduce costs up to 75 percent for process analysis,
implementation and deployment
- Provide integration with business rules engine
for regulatory and audit compliance
- Shorten time to market for new products and customer
services
- Enhance closed-loop processes for partners and
vendors through WebPortal with RIA
“Fragmenting the customer service
requirements into ECM, CRM and BPM software has
created serious challenges for the business managers
responsible for improving and maintaining process
quality in customer relationships,” said
Max Pucher, Chief Architect of ISIS Papyrus. “With
the continuous process adaptation provided by the
UTA in Papyrus Platform V7, our clients benefit
from consolidated, customer-focused processes that
increase customer satisfaction and process quality
while retaining and increasing a healthy competitive
advantage in the marketplace.”
About ISIS Papyrus Software:
In 2008 ISIS Papyrus celebrates 20 years of excellence
and customer-focused innovation, with 16 worldwide
offices, 13 subsidiaries and three development centers.
More than 2,000 enterprise and government clients
worldwide use ISIS Papyrus solutions for business
correspondence, multi-channel output, e-mail, document
capture and archiving. First available in 2000, the
ISIS Papyrus Platform supports leading organizations
in the finance, insurance, healthcare and telecommunication
as well as manufacturing and government sectors.
More information about the company and its ISIS Papyrus
Enterprise Communication and Process Platform is
available online at http://www.isis-papyrus.com
Contacts
ISIS Papyrus America: Karen Owens, 817-416-2345, karen.owens@isis-papyrus.com
ISIS Papyrus, Headquarters Austria: Christian Berchtold,
+43-2236-27551, christian.berchtold@isis-papyrus.com
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