News from ISIS Papyrus
www.isis-papyrus.com
For Immediate Release
What ISIS presents at AIIM 2008:
1.) Innovation in CASE Management
Papyrus offers Closed-loop Case Management to consolidate
inbound and outbound business communications in a single
flexible platform without programming. Papyrus WebRepository
is the central component which defines, controls, version
manages the meta-data for all business cases containing
data, documents, questions, rules and previous activities.
The business process is handled as a simple assembly
of user-definable ITEMS in a CASE folder. This enables
a holistic view of for example an insurance case while
also providing built-in support for the process time-line.
User roles model the application use cases. Changes
to meta-data in the WebRepository perform a global
change of the presentation in the Papyrus WebPortal
or PC user presentation of that data-element without
deploying Java or .NET programs to servers or PCs.
2.) Papyrus: The Process and Content Platform
The Papyrus Platform is unique in many ways. It consolidates
all aspects of ECM, CRM and BPM and Business Rules
using the EAI capabilities of Papyrus without the need
for complex SOA projects. This can cut project times
and cost in half, does not require highly technical
people, eliminates hardcoding and provides organizations
with AGILITY. The Papyrus WebRepository is the central
management environment for application definitions
and integrated Security. It is used by analysts to
define database and interface models, WSDL WebServices,
it empowers the business user to define business rules,
process management and document building blocks ONCE
and all managed in ONE PLACE. In this simplified business
process or case environment there are no more multiple
interfaces to be defined and managed.
3.) Innovation User Trained Agent
Papyrus Objects/WebRepository functionality of event-driven,
state-controlled business entities enables the User-Trained
Agent to learn from user interaction with a business
case in real-time and execute the trained functionality
without the need for intermediate knowledge engineering.
The WebRepository retains all training data received
from the user trained agents. The trained business
case is a SOA compliant business process that directly
interacts with user defined business rules. The UTA
enables continuous improvement of business processes,
all without the need for complex analysis and rule
coding work. The overall cost and time of implementing
and maintaining business processes is reduced to ONE
QUARTER of the usual state-of-the-art BPM tools.
Additionally it does not require IT, BPM or programming
skills that are very scarce today.
4.) Integrated inbound and outbound business correspondence.
Papyrus software for personalized business documents
integrates capture technology to process incoming regular
mail, fax and e-mail to achieve complete customer-focused
business case automation. Client Response Management
and Campaign Management enable tracking and monitoring
of all incoming customer correspondence i.e. claims
and responses, ensuring that all contact with the customer
is relevant and timely. Classification and content
extraction from
incoming mail is automatic and powerful and links into
personalized responses based on trained processes and
business rules generated by business users. Business
cases are not a
process flow but an assembly of information content
such as documents, DB-records, emails, phone messages,
memos, stickers, questions and answers. Therefore it
is essential to handle all inbound and outbound documents
in one environment.
Company profile:
ISIS Papyrus celebrates 20 years of excellence and
innovation, while growing from a basement home office
to a global organization with 13 subsidiaries, 3 development
centers. Over 2000 clients use ISIS Papyrus Software
for business correspondence (also DBCS), multi channel
output, e-mail, document capture and archiving. Papyrus
is a consolidated end to end solution covering the
full lifecycle for inbound and outbound communications.
It is a unique business communication platform using
a repository to consolidate business rules, document
management AND CASE MANAGEMENT. ISIS is proud to announce
at AIIM the globally FIRST software system that uses
real-time machine-learning for automated Business Process
discovery.
Contacts
ISIS Papyrus America: Carol
Fiore, 817-416-2345, carol.fiore@isis-papyrus.com
ISIS Papyrus, Headquarters Austria:
Christian Berchtold, +43-2236-27551, christian.berchtold@isis-papyrus.com
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