News from ISIS Papyrus
www.isis-papyrus.com
For Immediate Release
Papyrus WebRepository – True Innovation
beyond BPM, ECM, CRM and EAI.
Improving the Quality of Corporate Processes
and Communication.
The final frontier of Information Technology for corporations
of all sizes is controlling business process and communication.
Consolidating existing mass-produced documents, correspondence,
document capture, and archiving with business process
offers substantial cost and quality benefits. Current
ECM is still focused on reducing paper rather than
on improving customer communication. CRM manages complaint
related customer data. EAI focuses on abstract messaging
and SOA claims to be the mother of all IT solutions.
Huge expenditures have resulted in enormous complexity
that prohibits effective returns and improvements in
doing business.
While BPM has been around for a long time, its newer
incarnations are more oriented towards controlling
the user and reducing his freedom in an attempt to
improve the transparency of business. ‘Agility’ is
the buzzword this time around. Users lacking business
knowledge receive give-away tools to draw up simplistic,
flowchart graphs that have no function until someone
adds some programming. How a large set of rigid, two-dimensional
flows that intersect and interrelate at unknown points
in corporate organization and time are supposed to
achieve agility is not spoken about. Proposing that
a large corporation can be automated like a Henry Ford
conveyor belt production plant from the early 20’s
is naïve and infantile. Still, you will find many
flavors of these proposals related to BPM, ECM, CRM
and EAI products. We can learn from history that the
proposed industrialization of IT is obviously a dead-end.
After the previous failures of using BPM on a large
scale, the current trend is to add more buzzwords such
as XML (BPML, BPEL), as well as SOA (SOAP, WPEL, and
UDDI) and more. Because the functionality is still
too limited we now need jBPEL (adding Java code to
the complexity), XSL and DOM for documents, and XSLT
to translate and validate the XML data. Some vendors
do the same with proprietary programming. Only recently
have some vendors realized that the situation has become
unmanageable and are now scrambling to buy-up and integrate
SOA-Repository software.
What is different about Papyrus WebRepository? At
first sight, the repository is not an afterthought
but was developed as the core component of the process
platform that is used to integrate business communication.
When five years ago ISIS proposed as the first vendor
to integrate all Inbound and Outbound documents around
WebRepository to resolve the business process bottleneck,
it was regarded as additional complexity. Today that
has changed and software vendors scramble to catch
up with ISIS, mostly through partnerships.
Papyrus WebRepository is the central hub that guarantees
seamless integration across applications, interfaces
and operating systems. Business communication can
be anything: a document, a browser menu, a sticker
on the document, a data record, or even an email or
voice recording. WebRepository uses a state/event
driven process engine to enable unlimited
parallel user and system activities and to avoid the
rigidity of sequential flowchart procedures.
Because such a system requires unlimited scalability,
ISIS uses a patented Object-Oriented communication
mechanism between the repository and all system servers
and PCs (US Patent no. 6848109, OO-distributed transactions).
WebRepository enables simple creation of reusable rules
and decision-points through a graphical user interface.
Because of the central WebRepository approach of a
unified OO-model, there are no application or system
boundaries to cross. All that is available without
the complexity of Java-programmed SOA or BPM. Simply
link any messaging interface through the adapters with
any document in any business process and reuse it in
any part of your organization, controlled by the integrated
and secure authorization system.
Processes and documents are protected by access rights
and privileges to allow reuse of centrally maintained
building blocks such as text, forms and signatures
across departments securely. Comprehensive version
control and tracking further guarantees that when an
element of the document is changed it is automatically
reflected across all the documents where the element
is used. A system managed by the Papyrus WebRepository
is transparent in deployment, operation and backup
across multiple operating systems such as z/OS, Windows,
as well as Posix-compliant Unix and Linux.
A particularly innovative aspect of WebRepository
is the (patent pending no. 60/865,078) User-Trained
Agent. A new kind of machine-learning component intuitively
learns from the actions of a business user on a given
business case and its items. For example, the User-Trained
Agent learns that a certain business event requires
certain document types and is handled by a particular
user role within the organization. This is not a trivial
recording process, but powerful pattern-matching technology
that is modeled after human learning. As a consequence,
the total effort to analyze, model, simulate, deploy,
monitor and tune business processes and rules is substantially
reduced.
Papyrus WebRepository delivers a powerful set of integrated
application frameworks for ECM, CRM and BPM that can
be used right out of the box and can be adapted to
your needs by simple definition. As the there is no
Java involved and there are no API’s … there
can be no programming! This system was developed to
be used by a business analyst and a business professional
and not by the programming department. An alternative
to the Papyrus Desktop client application is the Papyrus
WebPortal that uses a standard Web browser in the interaction
and completion of business and communication processes.
More than a hundred ISIS Papyrus customers already
profit from the repository-managed consolidation of
previously third-party correspondence, scanning, capture
as well as archiving products into a single, homogenous
environment that provides business process and messaging
integration.
Papyrus WebRepository turns a management nightmare
into a system that flexibly changes with the needs
of the organization without requiring complex, long
and expensive analysis or programming and the buzzword
driven hype of being or doing SOA. SOA is not a new
idea, as it is common-sense-IT since object-orientation
was conceived.
Contacts
ISIS Papyrus America: Carol
Fiore, 817-416-2345, carol.fiore@isis-papyrus.com
ISIS Papyrus, Headquarters Austria:
Christian Berchtold, +43-2236-27551, christian.berchtold@isis-papyrus.com
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