News from ISIS Papyrus
www.isis-papyrus.com -AIIM/On
Demand - ISIS Papyrus, Booth #1463
For Immediate Release
ISIS Papyrus introduces at AIIM its unparalleled
document management system for Inbound and Outbound
customer response management
Fully integrated solution speeds up project setup
and minimizes response times.
Philadelphia/PA, May 10, 2006 – ISIS Papyrus,
a global leader in business document systems, offers
its innovative Papyrus Customer Response Management
Framework at AIIM/On Demand (ISIS Papyrus, Booth #1463).
This Response Management Framework combines in one
integrated system outbound document management with
document management for inbound customer inquiries
on paper, via fax or e-mail. Individual response is
created immediately, minimizing manual processing by
automatic or semi-automatic creation of letters. Companies
communicate with their customers using suggested personal
replies on a base of available customer and business
data.
Among many challenges of creation of customer response,
the Response Management Framework perfectly solves
some of the most urgent challenges:
-
It effectively and timely manages the correspondence
companies have with customers.
-
One user friendly solution manages both, the inbound
and the outbound process.
-
One GUI integrates all necessary information from
multiple systems.
-
It offers a flexible, adaptable solution that grows
with your organization.
-
Customer clerks securely access all customer correspondence
via their web browser.
-
Documents can be reprinted and response is created
using a standard web browser.
The Papyrus Response Management solution offers functionality
to standardize and streamline the entire incoming document
management process. Whether it is by mail, e-mail,
fax or via the web, Papyrus can handle it all and can
intelligently classify the type of correspondence and
distinguish between invoices, orders, replies, registrations
or any type of document that the system is trained
for.
The way it works is that key data is extracted from
an image such as a fax or scanned document and categorized
based on knowledge that the software acquires through
a training process. Easy to use training involves classification
based on rules that allow Papyrus to learn the similarities
and distinctive differences of incoming documents.
The Papyrus Response Management Framework offers comprehensive
real-time retraining. Able to flexibly adjust its rule
base, Papyrus can learn how to handle new documents
based on the changes in documents that are received.
Another key feature is referred to as “Fuzzy
Matching” which uses Optical Character Recognition
to take key details from any document whether it be
scanned, faxed or e-mailed and either find the relevant
customer from a comprehensive database or create a
new record. With very high accuracy, a high percentage
of responses need no manual intervention, even when
image quality is poor.
Using Papyrus FreeForm® it is possible to automate
semi-structured documents like e.g. invoices. This
is achieved through a classification stage where various
self-learning procedures are employed. What is particularly
unique about this process though is that the exact
position of individual fields does not have to be known.
Vague concepts can be taught to the software such as:
totals are most likely found in the lower third of
the page, often below a group of amount objects and
typically to the right of a naming field.
Once this data has been captured a series of events
can be triggered based on the extracted data to ensure
prompt customer service. New output documents can be
automatically generated along with replies, notifications
and requests sent to a staff member, customer care
center or supervisor. As soon as the document is signed-off
by the appropriate person it can be printed, e-mailed,
faxed or generated as a PDF. Both the incoming document
and the response can then be archived using Oracle,
DB/2, Sybase or MS/SQL.
Furthermore, the Papyrus solution offers a browser-based
search for the location of customer records, folders
that include all communication to and from the customer,
and interfaces to all business systems to synchronize
customer information. An Audit Trail enables accurate
tracking of response times to customers and generate
reports detailing the company’s efficiency so
that customer relations remain high.
For companies seeking a total integrated solution
for the entire business document lifespan – both
outbound and inbound – AIIM/On Demand attendees
will have the opportunity to see the full-blown Papyrus
Document System.
About ISIS Papyrus
ISIS Papyrus provides integrated and distributed software
solutions for mission-critical business document applications
for more than 2000 customers worldwide. ISIS
Papyrus is the only software company in the world that
offers a complete and integrated solution for both
outbound and inbound business documents. Using
the Papyrus information technology infrastructure the
ISIS Papyrus software suite enables large-scale document
applications that support fundamental business processes
such as customer care, customer relationship management,
bank statement applications, insurance documents, phone
bill applications, airline miles statements, customer
correspondence along with Web Archiving and Web Delivery.
The ISIS Group was founded in Vienna in 1988 and manages
13 subsidiaries in 9 countries with a distribution
network over 42 countries.
More Press Information is available online: www.isis-papyrus.com/press
Contacts
ISIS Papyrus America: Carol
Fiore, 817-416-2345, carol.fiore@isis-papyrus.com
ISIS Papyrus, Headquarters Austria:
Christian Berchtold, +43-2236-27551, christian.berchtold@isis-papyrus.com
|
