Rule Driven Processing of Communication Tasks

Each customer response received through mail, email, fax or Web is defined as a task and can be processed:

1 Fully automated
2 Fully manual
3 CRM based or
4 Automated with user intervention

The classification process has selected the task type and rules are used to route the task to its processing destination.

Similar tasks can follow different routes depending on the department or subsidiary organization. Rules can be changed by an administrator.

Papyrus Capture as part of the Campaign Manager can be scaled to any size. Some installations capture more than 200,000 documents per day.

The communication processing is performed in REAL-TIME in a 24x7x52 environment. As many Windows, Linux or UNIX servers can be assigned for each queue as needed. There is no DB administration required to add new queues and the servers can be distributed across multiple locations. Users access the system through the Papyrus Desktop as a browser.

Multiple parallel servers make the system fault tolerant. Should a server drop out, it is simple to route it’s queues to another server.