ISIS Internet Product Support Service
To
submit a ISIS Product Support Case Registration
Form click here.
Product Support personnel will contact you as
soon as your request was received and handled
by the ISIS Product Support server.
ISIS offers two types
of support:
1. Product support
If there is a problem with the Papyrus Software
Product (e.g. bug, software crash, etc.) please
contact the ISIS Product support team as given
below. In this case the ISIS
product support will have to reproduce the reported
problem at the ISIS lab, find a solution or
if necessary arrange with the ISIS Quality Assurance
and Development team a product fix or patch.
The update will be sent to you by the ISIS product
support team. Therefore a valid maintenance
agreement is required and no further costs will
be charged.
2. Application support
Problems with the coding of document applications
are outside the responsibility of the ISIS product
support. In this case the ISIS support team certainly
will try to assist as good as possible every
customer
in finding a solution. But finding developer's
mistakes, fine tuning of DOCDEF applications,
etc. requires detailed data, system and application
knowledge. Such tasks are perfectly suited for
ISIS consultants and need to be extra charged
and scheduled with the ISIS Marketing Services
(email:
info@isis-papyrus.com).
For Product Support questions
the ISIS support team can be contacted at:
General email support address: support@isis-papyrus.com
Main support center for
Europe:
ISIS Information Systems GmbH
Alter Wienerweg 12
A-1244 Maria Enzersdorf
Austria
Phone: +43-2236-27551-111
Fax: +43-2236-21081
Operates from 08:00 until 18:00 Austrian time
Support center for America:
ISIS Papyrus America, Inc.
301 Bank St.
Southlake, TX 76092
Phone: 817-416-2345
Fax: 817-416-1223
Operates from 08:00 until 18:00 US Central time
Support center for Asia
Pacific:
ISIS Papyrus Asia Pacific Ltd.
9 Temasek Blvd. #15-03
Suntec City Tower 2
Singapore 038989
Phone: +65-6339-8719
Fax: +65-6336-6933
Operates from 08:00 until 18:00 Singapore time
The following information
needs to be passed initially to the ISIS support
team
| • |
Your company name |
| • |
Name of person that reports the problem
with email address and telephone number
|
| • |
Name of person(s) with email address
and telephone number that can be contacted
by ISIS support personnel if further technical
details are required |
| • |
ISIS product(s) involved in the inquiry
and their versions: selectable from 'HELP/ABOUT'
of all GUI products or the 'Compile date'
reported by non-GUI products |
| • |
Operating and DB system(s) involved;
their versions and the installed service
packs |
| • |
Detailed problem description |
Please provide a short but precise list of items
that need to be known by the ISIS support personnel
in order to understand your inquiry. Especially
with product problem reports it is mandatory for
the ISIS support person to be able to fully reproduce
the reported problem by following step by step
your explanations. |
